Terms of Service
Effective Date: October 2026 · Operated by CommunityDriven Solutions (Malaysia).
1. Platform Role & Scope of Services
SenangLer (operated by CommunityDriven Solutions) provides an online marketplace connecting customers with independent third-party service providers and service professionals (collectively, "Service Providers" or "Service Professionals", and referred to in platform branding as "SenangLer Crew") for home repair, maintenance, and installation services across the Klang Valley and Greater Kuala Lumpur. SenangLer facilitates service discovery, price estimation, booking coordination, and customer support; the physical services are performed by independent Service Providers.
2. Bookings, Estimates & Final Pricing
You may request a price estimate or submit a booking through our website or official messaging channels. Initial price ranges and estimates provided prior to inspection are indicative guidelines based on the information and photos you supply. The final scope of work and service price are confirmed with you by the assigned Service Professional before work commences. No additional work or charges will proceed without your prior agreement.
3. Payments & Booking Deposits
Payments — including any applicable booking deposit or final service fee — may be completed via DuitNow QR, online bank transfer, e-wallet, or cash in accordance with the payment instructions confirmed for your booking. Official digital receipts and invoices are issued for completed transactions.
4. Cancellations & Rescheduling
You may cancel or reschedule a booking at no charge before a Service Professional is dispatched. Once a booking deposit has been paid and a Service Professional has been assigned or dispatched to your location, late cancellations may be subject to a cancellation fee of up to the deposit amount to compensate the Service Professional for reserved time and travel.
5. Workmanship Guarantee & Limitation of Liability
Qualifying services booked and completed through SenangLer include a 30-day workmanship guarantee covering defects directly arising from the completed service. If an issue covered by the workmanship guarantee occurs within 30 days of completion, SenangLer will arrange a follow-up rectification visit at no additional labour charge. To the fullest extent permitted by Malaysian law, SenangLer's aggregate liability for any booking is limited to the service fee paid for that booking.
6. Customer Responsibilities
You agree to provide accurate contact, address, and job details, ensure safe and reasonable access to the service premises at the agreed appointment time, obtain any required building-management entry permits, and treat Service Professionals with respect.
7. Governing Law & Contact
These Terms of Service are governed by and construed in accordance with the laws of Malaysia. For booking assistance, warranty claims, or dispute resolution, please contact our team via the support email in the page footer.